LEGAL PAGE
Privacy Policy
This Privacy Policy explains how Adelaide Bathroom Renovations collects, uses, and protects your personal information when you visit our website or use our services.
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Privacy policy
Adelaide Bathroom Renovations respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Adelaide Bathroom Renovations collects, holds, uses, discloses and protects personal information when you visit our website, contact us, request a quotation or engage us to provide bathroom renovation and related services. For the purposes of this Privacy Policy, “Adelaide Bathroom Renovations”, “we”, “us” and “our” refer to the business operating under the Adelaide Bathroom Renovations name.
1. Our Commitment to Privacy
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy
Principles and other applicable Australian privacy laws.
Where the Privacy Act does not legally apply to a particular activity or to our business, we will still take
reasonable steps to handle personal information responsibly, securely and transparently.
2. What Is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is
reasonably identifiable.Depending on your dealings with us, the personal information we collect may include:
- Your name.
- Your residential, postal or project address.
- Your email address.
- Your telephone number.
- Details provided through our website enquiry or quotation forms.
- Information about your property, bathroom or proposed renovation.
- Building plans, measurements, photographs, videos or design information.
- Details of your renovation preferences, budget and anticipated timeframe.
- Records of communications between you and our team.
- Appointment, site inspection and project scheduling information.
- Quotations, contracts, invoices and payment records.
- Details of builders, designers, suppliers, property managers or other representatives connected with
your project. - Feedback, testimonials and review information.
- Website usage, device and technical information.
We generally do not require sensitive information. Please avoid providing sensitive personal information
unless it is reasonably necessary for us to provide our services.
3. How We Collect Personal Information
We may collect personal information when you
- Visit or use our website.
- Submit an online enquiry or request a quotation.
- Contact us by telephone, email, social media or another communication channel.
- Arrange a consultation, measurement or site inspection.
- Enter into a quotation, contract or service agreement with us.
- Provide plans, images, specifications or other project documents.
- Make a payment.
- Provide feedback, a testimonial or an online review.
- Communicate with our employees, contractors, suppliers or representatives.
We may also receive personal information from third parties where appropriate, including:
- Your authorised representative.
- A builder, architect, interior designer or property manager.
- Tradespeople, subcontractors, consultants or suppliers involved in your project.
- Referral partners.
- Publicly available sources.
- Website, advertising, analytics or social media platforms.
Where practical, we will collect personal information directly from you.
4. Why We Collect and Use Personal Information
We may collect, hold and use personal information to:
- Respond to enquiries.
- Arrange consultations and site inspections.
- Prepare renovation proposals, estimates and quotations.
- Assess the scope, requirements and suitability of a proposed project.
- Provide bathroom renovation, design, construction and related services.
- Order materials, fixtures, fittings and products.
- Coordinate employees, tradespeople, subcontractors and suppliers.
- Schedule and manage renovation work.
- Communicate project updates, approvals, variations and completion
- information.
- Process deposits, progress payments and final payments.
- Issue contracts, invoices, receipts and project documentation.
- Manage warranties, maintenance requests and after-sales service.
- Maintain business, insurance, taxation and accounting records.
- Improve our website, services, systems and customer experience.
- Request customer feedback or reviews.
- Promote our services, where permitted by law.
- Comply with legal, regulatory, licensing, insurance and safety obligations.
- Prevent fraud, misuse, security incidents and unlawful activity.
- Resolve complaints, disputes or legal claims.
If you do not provide requested information, we may be unable to respond fully to your enquiry, prepare an
accurate quotation or provide the requested services
5. Quotations and Project Information
To prepare an accurate renovation quotation, we may collect information about your property, including
photographs, measurements, existing fixtures, access conditions, floor plans and your desired renovation
outcome. This information may be shared with relevant employees, consultants, tradespeople, subcontractors or
suppliers where reasonably necessary to assess, quote, plan or complete your project.
6. Photographs and Project Images
We may take photographs or videos of a property for purposes including:
- Preparing quotations and project plans.
- Recording existing site conditions.
- Monitoring project progress.
- Documenting completed work.
- Managing quality, warranty, safety or insurance matters.
We will seek your permission before using identifiable photographs of your property for advertising,
portfolio, website, social media or promotional purposes. Where permission is provided, we will take reasonable steps to avoid publishing personal information such as names, addresses, vehicle registration numbers, family photographs, security systems or other
identifying details. You may withdraw permission for future promotional use by contacting us. Withdrawal will not necessarily
require us to remove material already printed, published or distributed where removal is not reasonably
practicable.
7. Website Information and Cookies
When you visit our website, certain technical information may be collected automatically, including:
- Your internet protocol address.
- Browser and device type.
- Operating system.
- Approximate geographic location.
- Pages viewed.
- Time spent on the website.
- Referring website or search terms.
- Interactions with website forms, buttons and links.
Our website may use cookies, pixels and similar technologies to operate correctly, remember preferences,
understand website usage, measure advertising performance and improve our services. You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.
8. Website Analytics and Advertising
We may use third-party website analytics, search engine, social media and advertising services to
understand how people interact with our website and promotional content. These providers may collect information through cookies, pixels or similar technologies. Their handling of information is governed by their own privacy policies and service terms.
Depending on your browser, device and account settings, you may be able to limit personalised advertising
or tracking through the relevant provider’s privacy controls.
9. Direct Marketing
Where permitted by law, we may use your contact details to send you information about our services,
completed projects, renovation advice, promotions or other material that may be relevant to you.
We will provide a reasonable way to opt out of direct marketing communications. You can unsubscribe by:
- Using the unsubscribe option in an email.
- Replying “STOP” to an SMS where that option is provided.
- Contacting us directly.
We will process opt-out requests within a reasonable period. Service-related communications concerning an
active enquiry, quotation, project, invoice, warranty or contractual matter are not considered marketing
communications.
10. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Our employees and authorised representatives.
- Licensed tradespeople and subcontractors.
- Builders, architects, designers, engineers and consultants.
- Product manufacturers, merchants and suppliers.
- Delivery, logistics and waste-removal providers.
- Information technology, website hosting and cloud-storage providers.
- Customer relationship management, booking and project-management providers.
- Payment, accounting and financial service providers.
- Marketing, advertising and analytics providers.
- Professional advisers, including accountants, lawyers, insurers and business consultants.
- Government departments, regulators, courts, tribunals or law-enforcement bodies.
- A purchaser, investor or adviser involved in a proposed sale, restructure or transfer of our business.
We do not sell personal information to third parties.
We may also disclose information where you have authorised us to do so or where disclosure is required or
permitted by law.
11. Overseas Disclosure and Storage
Some technology, cloud-storage, analytics, communication or service providers we use may store or
process information outside Australia.
The countries in which information may be processed can vary depending on the provider, its infrastructure
and its subcontractors.
Where reasonably practicable, we will select reputable service providers and take reasonable steps to
ensure personal information is handled appropriately. However, overseas recipients may be subject to
privacy laws that differ from Australian law.
12. Payment Information
Payments may be processed through financial institutions or third-party payment providers.
We generally do not retain complete debit card or credit card details. Payment providers may collect and
process payment information in accordance with their own privacy policies, security standards and terms of
service.We may retain transaction records, invoice details, payment status and other information required for
accounting, taxation, contractual and legal purposes.
13. Storage and Security
We may store personal information in electronic systems, cloud platforms, email accounts, projectmanagement systems, accounting systems, physical files or other secure business records.We take reasonable steps to protect personal information from:
- Misuse.
- Interference.
- Loss.
- Unauthorised access.
- Unauthorised modification.
- Unauthorised disclosure.
These steps may include access controls, passwords, security software, staff procedures, data backups and
the use of reputable service providers. No electronic transmission or storage system is completely secure. While we take reasonable precautions,
we cannot guarantee the absolute security of information transmitted through the internet.
14. Data Breaches
If we become aware of a suspected data breach, we will assess and respond to the incident as reasonably
appropriate.
Where the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the
Australian Information Commissioner when required by law.
15. Retention and Destruction
We retain personal information for as long as reasonably necessary to:
- Respond to enquiries.
- Complete projects.
- Provide warranties and after-sales support.
- Maintain appropriate project and business records.
- Comply with taxation, accounting, licensing, insurance and legal requirements.
- Resolve disputes and protect our legal interests.
When personal information is no longer reasonably required, we will take reasonable steps to destroy it
securely or remove identifying information, subject to any legal or recordkeeping obligations
16. Accessing Your Personal Information
You may request access to personal information we hold about you.
To make a request, please contact us using the details below. We may ask you to verify your identity before
providing access. In some circumstances, we may be permitted or required to refuse access. Where appropriate, we will
explain the reason for the refusal and the available complaint process. We will not charge you for making an access request. We may charge a reasonable administrative fee for providing access where permitted by law, and we will advise you of any proposed fee beforehand.
17. Correcting Your Personal Information
We aim to ensure that the personal information we hold is accurate, complete, relevant and up to date.
Please contact us if you believe any information we hold about you is inaccurate or requires correction. We
will take reasonable steps to review and, where appropriate, correct the information.
18. Third-Party Websites
Our website may contain links to websites, applications or social media platforms operated by third parties.
We are not responsible for the privacy, content or security practices of third-party websites. You should
review the privacy policy of any third-party service before providing personal information.
19. Children’s Privacy
Our services are intended for property owners, authorised residents and other adults involved in renovation
projects. We do not knowingly collect personal information directly from children without the consent or involvement
of a parent, guardian or authorised adult.
20. Making a Privacy Complaint
If you have a question or complaint about how we have handled your personal information, please contact
us using the details below. Please include sufficient information for us to understand and investigate your concern. We will
acknowledge your complaint and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website,
technology, service providers or legal obligations. The current version will be published on our website with the updated effective date. We encourage you to review this policy periodically
22. Contact Us
For privacy enquiries, requests or complaints, please contact:
Adelaide Bathroom Renovations
Website: www.adelaidebathroomrenovations.com.au
Email: [Insert privacy or general enquiries email]
Telephone: [Insert telephone number]
Postal address: [Insert business postal address]
ABN: [Insert ABN]